Shipping policy

Thank you for shopping with Fragrance Factor Luxury. This policy explains how and when your order will reach you.

1. Order Processing

All orders are carefully checked, packed, and dispatched within 48 hours (working days) of order confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

You will receive an order confirmation by email or SMS once your order is placed, and a shipping confirmation with tracking details once it has been dispatched.

2. Delivery Timelines

Orders are shipped through our trusted delivery partners. Delivery typically takes 2 to 14 working days from dispatch, depending on your location:

Location	Estimated Delivery
Kerala and nearby metro cities	2 to 5 working days
Other metro and tier 1 cities	4 to 8 working days
Tier 2, tier 3, and remote locations	7 to 14 working days

These timelines are estimates. Delivery may take longer due to factors outside our control, such as weather conditions, public holidays, courier delays, regional restrictions, or high order volumes during festive seasons.

3. Shipping of Fragrances

Perfumes contain alcohol and are classified as flammable goods by many courier services. For this reason, some orders may be sent by surface transport rather than air, which can affect delivery time in certain regions. Every bottle is securely packed to protect it during transit.

4. Order Tracking

Once your order is shipped, you will receive a tracking number and link. You can use this to follow your package until it reaches you. If tracking has not updated for more than 3 working days, please contact us.

5. Shipping Address

Please make sure your shipping address, pin code, and phone number are complete and correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If you notice an error, contact us immediately. We can update the address only before the order is dispatched.

6. Failed or Missed Deliveries

Our delivery partner will attempt to contact you before delivery. If the package cannot be delivered after multiple attempts, or if the order is refused, it may be returned to us. Re-shipping in such cases may involve additional charges.

7. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please do not accept it and contact us right away. We recommend recording an unboxing video when opening your parcel, as it helps us resolve any claim quickly. Any issue with a delivered order must be reported within 48 hours of delivery.